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It’s the responsibility of the contractors to use the best quality paints and the best possible painting techniques. But you play a big part in the success of your new paint, too. Here are a few simple steps you can take to be a good customer when hiring a Sonoma County painting company. Be clear and upfront with the company representative. Let them know what you want from your new paint job, the long-term outcome you’re expecting and specific ways they can satisfy your expectations. Before you hire a painting contractor, restate your expectations and goals, and reiterate to the painting representative your understanding of the agreement. Most problems occur because of a breakdown in communication. By being clear about your expectations and theirs, you can avoid most conflicts. Ask your contractor if you should call to check on the progress or if he will call you with updates. Be sure your service representative has a phone number where they can reach you at all times. The work will move along more smoothly if the company can reach you for any necessary updates, questions or work authorizations. When your contractor contacts you, return calls promptly to keep the painting on schedule.